Unlike traditional hardware systems, cloud phone systems are centrally managed and include support in the monthly subscription fee. Adding lines for new offices and increased usage during peak seasons is as simple as a few clicks through an administration portal.
A top cloud provider handles infrastructure upgrades and hardware maintenance, reducing the need for costly infrastructure investments from your budget.
Cost-Effectiveness
Plenty of things in the workplace may need to be upgraded – furniture, computer hardware, and sometimes even your business phone system. Upgrading to a all-inclusive cloud phone system eliminates the need for expensive equipment maintenance, software upgrades, and IT support time, allowing these resources to be directed elsewhere.
Cloud-based telephony systems also allow businesses to scale up and down as needed. For example, updating the numbering plan and adding additional lines in minutes is simple if your company expands to another location within the same fiscal year.
Most cloud-based phone providers offer an administrative portal so changes can be made by designated team members, with no need to rely on IT support. This can save your business time and money in the long run.
Scalability
Businesses that provide customer support need a phone system that enables them to connect with customers no matter where they are. Cloud-based systems are easily scalable and can be customized to meet your business’s unique needs.
The hardware required by traditional systems can be expensive to maintain and upgrade, so switching to a cloud solution means significant savings in upfront costs and ongoing expenses.
Flexibility
If you’ve ever had to scale a traditional phone system for business growth, you know how difficult it can be. The process involves a lot of hardware upgrades and cabling that can be very expensive. A cloud-based system allows businesses to adapt quickly as they grow and shrink.
Another area where cloud telephony systems save money is in call costs. Traditional systems charge per minute or call, which can add up quickly. Cloud-based systems offer lower rates for local, toll-free, and international calls.
Lastly, cloud solutions reduce maintenance costs. Rather than having an office administrator or IT team managing the hardware, this is now the cloud provider’s responsibility. This saves a significant amount of time and money.
Reliability
Many cloud-hosted systems utilize network redundancy, which helps to ensure the system remains up and running in case of a failure or overflow. This also makes it much easier to manage calls during unexpected spikes in traffic.
Cloud phone systems also allow users to connect from anywhere, which is excellent for businesses with off-site workers or remote locations. The system is based in the cloud and can be accessed through any device with an internet connection.
This flexibility also means that new features can be added as they become available. This allows your business to stay on the cutting edge without incurring additional upfront costs. It also means your staff can work more effectively and efficiently, ultimately saving costs.
Security
In an emergency, losing your communication infrastructure can be financially devastating. Legacy systems require costly hardware and labor to get back up and running. Cloud-based solutions have redundant protocols and wireless backup options to keep you communicating during outages.
The best cloud phone system providers offer a single transparent pricing model with no per-feature add-ons. These systems also make it simple to customize and scale on the fly to meet your growing organization’s unique communication needs.
When selecting a provider, look for one that offers mobile apps for staff to place and receive calls, listen to voicemails, and manage other features while on the go. This can reduce call handling time and allow staff to focus on revenue-generating activities.
